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Returns & Exchanges

Returns & Exchanges

We have a 15-Day Quality Guarantee: If you aren’t happy with your purchase, we will accept the items for a no-hassle refund or exchange within 15 days of delivery.

Refunds are provided for hair products that have not been worn, unwrapped otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, we will process the refund. The refunded amount is credited to the original payment method. Return shipping is free.

Exchanges are provided for hair extensions that have been worn, unwrapped, or otherwise tampered and are returned within fifteen (15) days of the date that you receive your order. Once we receive your return, the exchange is processed. Exchanges may only be made for the same hair type (e.g., Brazilian Body Wave) and length (e.g., 12 inches).

Restocking 

If a customer orders and decides to change their mind or want to return the hair for for any reason other than a error of the companies.  A $50.00 restocking fee may be charge or 15% of of the order (whichever is greater).